Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of this website and your engagement in online psychological and therapeutic services provided by Clotilde Bouaziz-Szapiro.

By using this website, making an enquiry, or booking a service, you agree to these Terms & Conditions.

2. Professional Services

I provide individual online psychotherapeutic services to adult clients internationally.

Information provided on this website is intended for general educational and informational purposes only and should not be considered as a substitute for medical advice, diagnosis, or emergency mental health support.

My services are not suitable for situations involving immediate risk, psychiatric emergencies, or crisis situations. If you are experiencing an emergency or believe you or someone else is at immediate risk of harm, you should contact your local emergency services or an appropriate crisis support service.

3. Booking and Payment

Appointments are confirmed once a booking has been agreed and payment has been received, where applicable.

Fees for services are clearly stated on this website and may be reviewed and updated periodically. Any fee changes will be communicated in advance where they affect ongoing work.

Payments must be made using the agreed payment method and within the timeframe communicated at the time of booking.

4. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, I kindly ask that you provide at least 24 hours’ notice.

Appointments cancelled with less than 24 hours’ notice, or missed appointments, may be charged at the full session fee, except in exceptional circumstances at my discretion.

5. Online Sessions

Therapy sessions are conducted online using secure digital platforms. It is your responsibility to ensure that you have access to a stable internet connection and a private, confidential space where you can engage safely and comfortably in the session.

While reasonable steps are taken to ensure the security of online communication platforms, no digital system can guarantee absolute security.

6. Confidentiality

Confidentiality is a fundamental aspect of the therapeutic relationship. Information shared during sessions will be treated with respect, discretion, and professional care.

Confidentiality may be limited in exceptional circumstances, including where there is a serious concern regarding your safety or the safety of another person, or where disclosure is required by law or professional obligations.

Further information regarding the collection and processing of personal data can be found in the Privacy Policy.

7. Suitability of Services

An initial consultation may be used to explore your needs and determine whether my approach and services are appropriate for you.

I reserve the right to decline to begin or continue therapeutic work if I believe that my services are not suitable for your needs or if a more appropriate form of support is recommended.

8. International Clients

As I work with clients internationally, it is your responsibility to ensure that online psychological services are permitted within your country or jurisdiction and that you provide accurate information regarding your location and contact details.

9. Intellectual Property

All content on this website, including text, materials, resources, images, and branding, remains my intellectual property unless otherwise stated and may not be copied, reproduced, or distributed without prior written permission.

10. Changes to These Terms

I may update these Terms & Conditions from time to time to reflect changes in my practice, services, or legal obligations. The most recent version will always be available on this website.

11. Contact

If you have any questions regarding these Terms & Conditions, please contact me using the details:

Clotilde Bouaziz-Szapiro
Email: contact@clotildeszapiro.com
Website: clotildeszapiro.com

I may update this Policy from time to time to reflect changes in my practice, legal requirements, or the services I provide.