Privacy Policy

1. Introduction

Your privacy and confidentiality are of the utmost importance to me. I am committed to handling your personal information with the highest standards of care, professionalism, and respect.

This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit my website, contact me, or engage in my online psychological and therapeutic services.

I process personal data in accordance with applicable data protection legislation, including the UK GDPR and EU GDPR where applicable.

2. Who I Am

My name is Clotilde Bouaziz-Szapiro. I am a French psychologist and psychotherapist providing individual online therapy and therapeutic support to adult clients internationally.

3. Information I Collect

The personal information I may collect includes:

  • Your name, email address, telephone number, and other contact details;

  • Information you choose to share through contact forms, emails, discovery calls, or initial consultations;

  • Information relating to your emotional wellbeing, personal history, relationships, life experiences, and mental health;

  • Administrative information required for appointment scheduling, invoicing, and payment processing;

  • Technical information relating to your use of my website, including cookies, browser type, device information, and website usage data.

You are not required to provide personal information when browsing my website. However, certain information may be necessary if you wish to enquire about or receive my services.

4. How I Use Your Information

I use your personal information for legitimate professional purposes, including:

  • Responding to enquiries and arranging appointments;

  • Assessing whether my services are appropriate for your needs;

  • Providing psychological and therapeutic services;

  • Managing appointments, administration, and payments;

  • Maintaining professional records where required;

  • Complying with my legal, ethical, and professional obligations.

I will never sell your personal information or use it for marketing purposes without your explicit consent.

5. Confidentiality

Confidentiality is at the heart of the therapeutic relationship. Information shared during therapy is treated with the utmost discretion, respect, and professional care.

There are, however, exceptional circumstances in which confidentiality may need to be limited, including where there is a serious concern regarding your safety or the safety of another person, or where disclosure is required by law or professional obligations.

6. Storage and Protection of Your Information

I take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Personal information and therapeutic records are stored securely using password-protected and encrypted systems where appropriate. Information is retained only for as long as necessary to meet professional, ethical, legal, and administrative requirements.

7. Online Services and Third-Party Providers

As my services are provided online, I use secure digital platforms for video sessions, communication, appointment scheduling, website hosting, and payment processing.

These trusted third-party providers may process certain personal information on my behalf. I select providers that maintain appropriate standards of privacy and security; however, their use of your information is governed by their own privacy policies.

8. International Clients and Data Transfers

As I work with clients internationally, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where such transfers occur, I take appropriate steps to ensure that suitable safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Cookies and Website Analytics

My website may use cookies and similar technologies to ensure its proper functioning, improve your browsing experience, and help me understand how visitors interact with the website.

Cookies are small text files stored on your device. They may collect information such as your browser type, device information, pages visited, and the time spent on the website.

You can manage or disable cookies through your browser settings. Where required by law, your consent will be requested before non-essential cookies are placed on your device.

10. Your Rights

Depending on your location and the applicable data protection laws, you may have the right to:

  • Request access to the personal information I hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal information where legally appropriate;

  • Request restriction of, or object to, certain processing activities;

  • Withdraw your consent where processing is based on consent;

  • Lodge a complaint with the relevant data protection authority.

11. Contact

If you have any questions about this Privacy Policy or the way your personal information is handled, you may contact me at:

Clotilde Bouaziz-Szapiro
Email: contact@clotildeszapiro.com
Website: clotildeszapiro.com

I may update this Privacy Policy from time to time to reflect changes in my practice, legal requirements, or the services I provide.